FREQUENTLY ASKED QUESTIONS – common questions
Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that we assign. These auto shipping and car transport trucks, by federal law, carry a minimum of $750,000 public liability insurance. The amount of cargo insurance depends on the size and type of their equipment. Any insurance deductible is paid by the independent contractor. If damage is incurred we will act as liaison during the settlement of your claim.
NO, 【ISY1】 no deposit is required at sign up. Your deposit is due at the time of assignment, when we call you with the appointment and carrier information.
Please don't take time off work unless the driver requests. Most times we can arrange pickup around your schedule.
Our car transport and auto shipping transporters strive to do the best job possible, however, sometimes damage does occur. If damage is found on your vehicle, you need to make sure it is noted at the time of delivery on the Bill of Lading, then notify ISY1 LLC as soon as possible but no later than 48hrs from the date of delivery. If it is not noted on the Bill of Lading you will have no legal recourse to collect from the insurance company. We will help in every effort to solve this issue should it arise.
Door-to-Door means the auto shipping or car transport driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a plaza or mall or any open area.
We specialize in ASAP (As Soon As Possible) moves. An auto shipping or car transport carrier will be assigned to pickup your vehicle in most cases, within a 2 to 3 day window of your requested ship date. In most cases we can arrange pick up on your desired date. We DO NOT guarantee pickup and delivery dates. If you need a guaranteed pickup date there is an additional fee for this service so make sure you ask your Personal Accounts Executive about this service.
Transit time depends on where your vehicle is shipping from and to. For instance, transit time from Chicago to Los Angeles is approximately 6 to 8 days, whereas Los Angeles to New York City can take approximately 7 to 10 days. All pickup times, transport times, and dates quoted are simply averages. Each load is different depending on the individual auto shipping and car transport truck's schedule.
Yes, you or your designated individual must be present at both the pickup and delivery for when the auto shipping or car transport company arrives. You will need to do a walk around with the driver to inspect your vehicle before driver loads the vehicle and after he takes it off his truck. You will also need to sign off on the Bill of Lading at pickup and delivery as acknowledging the vehicle condition mark on the Bill of Lading.
The most other auto transport broker and carrier does not authorized personal belongings in the vehicle. Not only are auto shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The auto shipping and car transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband. ULTIMATELY it is up to the driver if he wishes to let you put anything in the vehicle so you will need to discuss this with driver on the day of pickup.
The auto shipping driver will drive your car on and off the car transport, and may have to unload and reload your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.
Your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (example - a mechanical breakdown or illness).
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process or the car transport. And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection. *** Please very slightly open one window to relieve pressure due to temperature and elevation changes. This will allow for your vehicle(s) to breath and protect window(s) from blowing out because of the temperature and pressure changes during transport.
Your deposit at assignment can be paid within two ways. We accept personal or business checks by phone or fax or you can pay using your credit card (VISA, MASTERCARD OR DISCOVER) with bank service fee.
Our carrier partners are paid in one of three ways: cash, cashier's check, or money order on delivery. If you are a corporation and need to arrange payment by way of invoice you will need to contact our accounting department to set this up.
Please contact ISY1 representatives at the number we provide to you once your order is processed. We will track your order and give you an update as soon as possible.
A common question is, "Can't I arrange transport directly with an auto shipping or car transport trucking company directly?" There is usually no difference between the rates quoted by a Broker and those of a carrier. Most carriers travel very specific routes and may not be able to accommodate your pickup point, destination, or schedule. Many people aren't aware that if the carrier they choose is unable to service their requirements, that carrier may broker the transportation to a different transport company anyway. As a Bonded Broker, we deal with a large network of auto shipping and car transport companies who service many different routes. We deal only with reputable carriers who are properly licensed and insured, and we act as the liaison between the carrier and you. We have a well established base of trucks providing quality service to assure you a worry free move.
If you can not find the answer to your question on this page, please feel free to contact us at (201) 443-6442 will be available to answer any questions you have.